Welcome to Shoes That Move! We’re here to help you step into style and comfort with confidence. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly customer care team.
Product Questions
1. What types of shoes do you offer?
We offer a wide range of footwear including Boots, Clogs, Flats, Heels, Insoles & Accessories, Loafers, Oxfords, Sandals, Shoes, Slippers, and Sneakers & Athletic Shoes. Each pair is selected for superior quality, design, and comfort.
2. Are your shoes true to size?
Yes! We strive to ensure our shoes fit perfectly. If you’re unsure about sizing, check our product descriptions for guidance or contact us for personalized advice.
3. Do you offer wide or narrow sizes?
We carry a variety of widths for select styles. Please refer to the product details for availability.
Shipping & Delivery
1. Where do you ship?
We ship globally but currently cannot deliver to Asia and a few remote regions. We apologize for any inconvenience.
2. What shipping options do you offer?
We offer two convenient options:
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days. Includes tracking.
– Free Shipping: Available on orders over $50, using EMS. Processed in 1-2 business days and delivered within 15-25 business days.
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days. Includes tracking.
– Free Shipping: Available on orders over $50, using EMS. Processed in 1-2 business days and delivered within 15-25 business days.
3. How can I track my order?
For Standard Shipping orders, you’ll receive a tracking number via email once your package is shipped. Free Shipping orders may have limited tracking depending on the region.
Returns & Exchanges
1. What is your return policy?
We offer a hassle-free 15-day return policy from the date of receipt. Items must be unworn and in original packaging.
2. How do I initiate a return?
Contact our customer care team at [email protected] with your order details. We’ll guide you through the process.
3. Are return shipping fees covered?
Return shipping fees are the responsibility of the customer, unless the item is defective or incorrect.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Absolutely! We use encrypted payment processing to ensure your data is safe.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
Contact & Support
1. How can I contact customer service?
Reach us anytime at [email protected]. We’re happy to help!
2. What are your business hours?
Our team is available Monday to Friday, 9 AM to 5 PM EST.
Thank you for choosing Shoes That Move. We’re honored to help you step through life with confidence, style, and comfort!