At Shoes That Move, we believe your journey should be as stylish and comfortable as your destination. We’re dedicated to ensuring a seamless experience from the moment you click “order” to the day your perfect pair arrives at your door. Below, you’ll find all the details on how we ship your orders and our straightforward returns process.
Shipping Information
We are thrilled to serve customers globally (excluding Asia and a few remote regions). Once your order is placed, our team gets to work to get you moving.
Order Processing Time
Please allow 1-2 business days for us to carefully prepare your order for shipment. We process orders Monday through Friday, excluding major holidays.
Shipping Methods & Delivery Timeframes
We offer two reliable shipping options to meet your needs:
- Standard Shipping (DHL or FedEx) – $12.95
Your order will typically arrive within 10-15 business days after it leaves our warehouse. This is a tracked service for your peace of mind. - Free Shipping (EMS)
Available on all orders over $50. Your order will typically arrive within 15-25 business days after it leaves our warehouse.
Please note: These timeframes are estimates and do not include order processing time. Delivery times may vary depending on your location and customs processing.
Our Hassle-Free Returns & Exchanges
We stand behind the quality and comfort of our footwear. If your shoes aren’t the perfect fit, we’re here to help.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. To be eligible, all items must be unworn, in their original condition, and in the original packaging with all tags attached.
Non-Returnable Items
For the health and safety of all our customers, the following items are final sale and cannot be returned or exchanged:
- Insoles & Accessories (due to hygiene reasons)
- Slippers that have been tried on or worn
All other products, including boots, clogs, flats, heels, loafers, oxfords, sandals, shoes, and sneakers & athletic shoes, are eligible for returns or exchanges if they meet the conditions above.
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Please include your order number and reason for return or exchange.
- Wait for Approval: Our customer care team will respond within 1-2 business days with a return authorization and detailed instructions.
- Ship the Item: Once approved, securely pack the item(s) in the original packaging and ship them to our return address (provided in the authorization email). We highly recommend using a tracked shipping method for your protection.
Return Address:
Shoes That Move
2820 Mount Olive Road
Atlanta, US 30303 - Processing: After we receive and inspect the item(s), we will process your refund or exchange within 3-5 business days and notify you via email.
Refund Timeline and Method
Refunds are issued to the original payment method:
- Credit/Debit Cards (VISA, MasterCard, JCB): 5-10 business days after processing, depending on your bank’s policy.
- PayPal: 3-5 business days after processing.
Please note: Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
For exchanges (e.g., for a different size or color), we will ship the new item as soon as the return is received and approved. Standard or free shipping rates will apply to the new shipment based on the order value.
For any questions, don’t hesitate to contact us at [email protected] (Monday-Friday, 9 AM-5 PM EST). We’re here to help!
Thank you for choosing Shoes That Move. We appreciate your trust and are committed to keeping you comfortable and in style, every step of the way.