Term and Conditions

1. Website Usage

Our website is designed for fashion-conscious individuals who value both style and comfort in footwear. By using our site, you agree to:

• Provide accurate information when creating an account or making a purchase
• Not use our site for any illegal or unauthorized purpose
• Not attempt to gain unauthorized access to any part of our website
• Accept that all content on our site (images, text, logos) is protected by intellectual property laws

2. Products and Services

We offer a curated selection of footwear including boots, clogs, flats, heels, loafers, oxfords, sandals, sneakers, and athletic shoes, along with complementary insoles and accessories.

Product Descriptions

We strive to accurately represent our products through images and descriptions. However, slight variations in color may occur due to monitor settings. If a product does not match its description, you may return it following our return policy.

Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payment

Order Process

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order is officially accepted when we send a confirmation email with shipping details.

Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

Payment Methods

We accept the following payment methods:

• VISA
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the chosen payment method.

Order Processing

Orders are processed within 1-2 business days (Monday-Friday, excluding major holidays).

4. Shipping Policy

We ship globally, excluding Asia and some remote regions. Please see our shipping options below:

Standard Shipping

Cost: $12.95 via DHL or FedEx
Delivery: Typically 10-15 business days after leaving our warehouse
Features: Tracked service for your peace of mind

Free Shipping

Available on orders over $50 via EMS
Delivery: Typically 15-25 business days after leaving our warehouse

Please note: Delivery times are estimates and do not include order processing time. Times may vary based on location and customs processing.

International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product or shipping costs.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please review our return policy carefully.

Timeframe

Returns and exchanges are accepted within 15 days of receiving your order.

Conditions

To be eligible for return or exchange:

• Items must be unworn and in original condition
• Original packaging with all tags must be included

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Insoles & Accessories (hygiene reasons)
• Slippers that have been tried on or worn

Return Process

1. Contact us at [email protected] within 15 days of receipt
2. Include your order number and reason for return
3. Wait for approval and return instructions (within 1-2 business days)
4. Ship items to: Shoes That Move, 2820 Mount Olive Road, Atlanta, US 30303
5. We process refunds/exchanges within 3-5 business days after receiving and inspecting returned items

Refunds

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

For size or color exchanges, we will ship the new item once the return is received and approved. Standard shipping rates apply based on order value.

6. Intellectual Property

All content on this website, including images, text, logos, and design, is the property of Shoes That Move and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Limitation of Liability

Shoes That Move shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

Product Use

Our footwear is designed for fashion and comfort. While we ensure quality craftsmanship, we are not liable for injuries resulting from product misuse or wear in inappropriate conditions.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Georgia, United States. Any disputes shall be resolved in the courts of Atlanta, Georgia.

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